IT Specialist

Responsibilities:

• Installation & configuration of a company’s computer hardware operating systems and applications.
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Logging the queries of customers and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Responding to call-outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Maintain records of purchases, pricing, and other important data
• Review and analyze all vendors/suppliers, supply, and price options
• Develop plans for purchasing equipment, services, and supplies
• Negotiate the best deal for pricing and supply contracts
• Ensure that the products and supplies are high quality
• Maintain and update a list of suppliers and their qualifications, delivery times, and potential future development
• Work with team members and procurement manager to complete duties as needed
• Setting up accounts for new users

Requirements:

• Proven work experience as an IT Personnel, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science, or relevant field
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus